Lucy Miller

Lucy Miller

Technical Assistance Liaison

In 2000, Lucy was hired as one of the original technical assistance liaisons with the SSA funded training center for the BPAO projects and has continued to be a leader in this role through the conversion to WIPA to the present time.

As a Technical Assistance Liaison with VCU’s National Training Center, Lucy has distinguished herself by developing an extensive library of user-friendly written material about SSA disability benefits and work incentives. Lucy was the principal author and editor of the current national WIPA training manual and developed more than 35 fact sheets and briefing papers currently posted on the WIPA NTC website. As a trainer, Lucy has utilized many distance learning techniques including classroom based sessions, teleconference training, live satellite broadcasts, webcasts, internet courses, and real-time interactive internet based training.

Lucy’s work incentives knowledge was developed as an adjunct to her original career as a Supported Employment professional which began in 1985. She has many years of experience providing employment services and supports to SSA beneficiaries with severe developmental disabilities, individuals with severe mental illness as well as beneficiaries who have incurred traumatic head injuries. Lucy has also provided training and technical assistance in supported employment and customized employment in both urban and rural settings for more than 20 years.

Lucy is a recognized expert in effective job development and representational strategies. She is the VCU staff expert on benefits issues for veterans of our armed forces and developed significant knowledge of individuals who experience homelessness by serving more than 10 years on the Board of Directors of the Louisville Coalition for the Homeless.


VCU Work Incentive Planning and Assistance National Training Center (WIPA-NTC)

SSA Benefits Offset National Demonstration (BOND)


“The WIPA National Training Curriculum: Promoting Employment of SSA beneficiaries with Disabilities”. National training manual for all SSA funded WIPA projects.  Served as primary author and editor.  First edition published November 2007


Book Chapters:

Miller, L. & O'Mara, S. (2012). Social Security Disability Benefit Issues Affecting Transition-Age Youth. In Wehman, P. & Life Beyond the Classroom: Transition Strategies for Young Adults with Disabilities (New 5th Edition) (pp. Chapter 15). Baltimore, MD: Brookes Publishing.

Revell, G. & Miller, L. (2009). Navigating the World of Adult Services and Benefits Planning. In Wehman, P. & Datlow Smith, M. Schall, C. Autism and the Transition to Adulthood: Success beyond the classroom (pp. 139-161). Baltimore, MD: Brookes Publishing.